First Review of Accessibility and User-friendliness of 63 Provincial E-Service Portals in 2023

This report is the second research paper in a series of policy discussion activities on the public sector’s data governance, co-conducted by the Institute for Policy Studies and Media Development (IPS) and United Nations Development Programme (UNDP) in Vietnam. The report aims to evaluate the user friendliness of 63 provincial e-services portals from the user’s experience perspective and thus propose recommendations to improve the ease of use, intelligence, and convenience of this system.