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Artificial Intelligence (AI) is increasingly becoming a useful tool in addressing major challenges faced by Vietnam and the world.

• Addressing Challenges: AI supports issues such as climate change, urban management, and an aging population.

• Practical Applications: The petition feedback system in Tay Ninh automatically collects and processes citizens' opinions through an online portal.

• Benefits: Improves public services and enhances government management efficiency.

• Challenges: Lack of financial resources, legal framework, and quality data.

• Solutions: The government needs to develop specific strategies to improve data quality and oversee AI implementation, collaborating with UNDP in the AIRA program.

Vietnam has achieved significant milestones in digital transformation and e-Government, as reflected by its rise in the United Nations rankings.

• Vietnam has risen 15 places in the e-Government ranking, now standing at 71st out of 193 countries.

• Digital transformation addresses challenges such as climate change and population aging.

• Improving legal frameworks and developing digital infrastructure are key factors in advancing digital transformation.

Vietnam still faces many limitations in providing online public services, despite certain improvements.

• Many public service portals achieve a green status in basic criteria but still have significant shortcomings, especially in protecting personal data and ensuring accessibility for people with disabilities.

• The system is not yet fully user-friendly and accessible for citizens, particularly in remote areas.

• There is a need to improve synchronization between public service portals to ensure transparency and efficiency in administrative processes.

Experts assess that the rate of online applications has not yet met requirements, and the quality of services on the online public service portal is still limited.

• The seminar "Evaluation of 63 Public Service Portals" took place in Hanoi with the participation of many experts.

• Mr. Nguyen Minh Hong stated that the online application rate is low due to complex procedures.

• Ms. Ramla Khalidi emphasized the need to improve online public services for disadvantaged groups.

On the morning of August 21, in Hanoi, the United Nations Development Programme (UNDP) in Vietnam, in collaboration with the Institute for Policy Research and Media Development (IPS), organized a thematic seminar titled "Evaluation of 63 Provincial Public Service Portals from the User's Perspective in 2024," aimed at sharing research results and discussing policy implications and practical insights from the evaluation of 63 provincial public service portals from the user's perspective in 2024.

• Public service portals in Vietnam face accessibility and complexity issues.

• A user-centric approach and improved official training are essential for enhancement.

According to policy expert Nguyễn Quang Đồng, journalists reporting on court proceedings using recorded audio and video data will ensure accurate information delivery to readers and contribute to educating the public about the law.

• Proposed limits on recording trials only during key moments.

• Journalists face growing restrictions on recording devices.

• Experts argue recording trials promotes transparency and public awareness.