This report presents findings from the user-driven evaluation of provincial e-service portals (PESPs) of all 63 provinces conducted by the Institute for Policy Studies and Media Development (IPS) in 2024, after the first round in 2023. The research has been done in collaboration with the United Nations Development Programme (UNDP) in Viet Nam. The purpose of this review is to propose measures to improve the performance of PESPs and to suggest policy actions for developing user-centered online public administrative services (OPASs) in Viet Nam.