Thematic Discussion: "AI Landscape Assessment (AILA) for the Public Sector in Vietnam"
Time: 13:30 - 16:30, Tuesday, March 18, 2025
Registration: https://forms.gle/kNA9hDf9M5DgjJMn9
On the morning of November 6, 2024, the Institute for Policy Studies and Media Development (IPS) and the School of Economics, Law, and Public Management, University of Economics Ho Chi Minh City (UEH-CELG), organized a seminar on "Developing and Using Reliable Artificial Intelligence."
Artificial Intelligence (AI) is increasingly becoming a useful tool in addressing major challenges faced by Vietnam and the world.
Addressing Challenges: AI supports issues such as climate change, urban management, and an aging population.
Practical Applications: The petition feedback system in Tay Ninh automatically collects and processes citizens' opinions through an online portal.
Benefits: Improves public services and enhances government management efficiency.
Challenges: Lack of financial resources, legal framework, and quality data.
Vietnam has achieved significant milestones in digital transformation and e-Government, as reflected by its rise in the United Nations rankings.
Vietnam has risen 15 places in the e-Government ranking, now standing at 71st out of 193 countries.
Digital transformation addresses challenges such as climate change and population aging.
Improving legal frameworks and developing digital infrastructure are key factors in advancing digital transformation.
Vietnam still faces many limitations in providing online public services, despite certain improvements.
Many public service portals achieve a green status in basic criteria but still have significant shortcomings, especially in protecting personal data and ensuring accessibility for people with disabilities.
The system is not yet fully user-friendly and accessible for citizens, particularly in remote areas.
There is a need to improve synchronization between public service portals to ensure transparency and efficiency in administrative processes.